Job Description:
Your Impact
Are you ready to lead and optimise service management operations that underpin critical national and defence services?
At Leonardo UK, our Operations Managers within the Service Management Operations Centre (SMOC) ensure resilient, efficient, and compliant service delivery across secure environments. You will manage operational performance, drive service governance, and provide expert advice to influence decisions and embed best practice.
This role demands strong leadership, supplier coordination, and the ability to balance operational priorities with strategic objectives.
Leonardo UK is seeking an experienced Operations Manager to oversee day-to-day operational execution, supply chain management, and HSE compliance across our NIGHTSHADE products. You will lead cross-functional delivery teams, ensure strict adherence to Ministry of Defence (MoD) standards, and optimise operational efficiency while maintaining compliance with UK export controls and security requirements.
What you will do as an Operations Delivery Manager
- Program & Operational Delivery: Oversee daily operations, ensuring milestones are met on time, within budget, and to specified MoD quality standards.
- Compliance & Security: Maintain compliance with Single Source Contract Regulations (SSCR), Defence Equipment & Support (DE&S) frameworks, and UK Export Control Joint Unit (ECJU) regulations (including ITAR/EAR compliance where applicable).
- Supply Chain & Risk Management: Monitor supply chain vulnerabilities, manage key supplier performance, and mitigate operational risks unique to the NIGHTSHADE product.
- Team Leadership & Resource Allocation: Lead multi-disciplinary teams (engineering, logistics, quality control), allocating resources efficiently across competing contract priorities.
- Continuous Improvement: Implement continuous improvement to streamline workflows, reduce manufacturing/assembly throughput times, and eliminate waste.
- Stakeholder Management: Serve as the primary operational point of contact for external stakeholders, including MoD representatives, security officers, and prime contractors.
What you’ll bring
- Operational Leadership: Proven experience of operational management within UK defence, aerospace, or heavily regulated engineering sectors.
- Commercial Awareness: Experience managing operational budgets (£5M+), forecasting, and contract deliverable tracking under MoD frameworks.
- Standards & Frameworks: Working knowledge of DEFCONs/DEFSTANs, ISO 9001, and AS9100 quality standards.
- Supplier & Stakeholder Engagement: Skilled in influencing decisions and managing supplier relationships.
- Continuous Improvement: Track record of implementing operational efficiencies and automation.
- Team Development: Experience coaching and motivating technical and operations teams to deliver operational excellence – particularly in high-security environments.
Core areas of experience (must have):
- Service governance and operational performance management.
- Incident, problem, and change management.
- Supplier management and contract oversight.
- Stakeholder engagement and influencing decisions.
- Operational readiness and business continuity planning.
- Continuous improvement and innovation in service processes.
- Complex problem-solving and escalation management.
- Team leadership and capability development.
Desirable:
- Academic / Military Background: Degree in Engineering, Operations Management, or Business, or equivalent military operational experience (e.g., Ex-Forces logistics/engineering officers).
- Professional Certifications: PMP, PRINCE2, or Lean Six Sigma Black Belt qualification.
- Agency Interaction: Direct experience dealing with the UK Defence Equipment and Support (DE&S) organization and Submarine Delivery Agency (SDA).
This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.
Security Clearance
This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: https://careers.uk.leonardo.com/gb/en/security-and-vetting
Location
This role can be based at our Yeovil site, with hybrid/custom working options agreed with your team based on project requirements.
Why join us
At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work–life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we’re here to help you thrive.
- Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.
- Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution.
- Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity).
- Rewarding Performance: All employees at management level and below are eligible for our bonus scheme.
- Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
- Refer a friend: Receive a financial reward through our referral programme.
- Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.
- Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role.
For a full list of our company benefits please visit our website.
Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity.
Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team—they are key contributors to shaping innovation, advancing technology, and enhancing global safety.
At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know.
Be part of something bigger - apply now!
Primary Location:
GB - Yeovil - Lysander Rd
Contract Type:
Permanent
Hybrid Working:
Onsite
