Job Description
Key Tasks:
- Schedule timely, prepare rigorously and organize efficiently preventive or curative maintenance interventions on Kinetic PowerPack units that are covered by a service contract with RRSL (1st line support); Coordinate those interventions with the Field Service Technicians team;
- Analyse and resolve machine/system breakdowns, warnings (such as power losses, red & yellow alarms, observations) on Kinetic PowerPack units (1st line or 2nd line support);
- Determine root cause and prepare technical reports, following system failures;
- Organize the implementation resolutions to technical issues in the field;
- Be part of the 24/7 support team, on a rotational basis (typically 1 every 6 weeks) to guarantee a 24/7 support world-wide, according an agreed work convention;
- Manage warranty claims, in coordination with the concerned internal departments;
- Organize regular review meetings with the concerned RR subsidiaries to ensure satisfactory support is given to the clients in the concerned region;
- Be a trainer at our training center in the factory. The trainees can be international RRPS service colleagues, service partners, or end clients.
Stakeholders Management :
- Coordination with the internal support teams (engineering, procurement, Field Service Technicians team,…);
- Support to RR subsidiaries (regular status review meetings, as well as on-demand support)
Qualifications:
- Engineering degree Electrical / Electromechanical
- or Bachelor’s Degree in Electrical Engineering with 5 years experience in a similar role with a Multinational Company;
- Experience in a technical after sales department is an asset;
- Strong interpersonal and organizational skills
- Good multi-tasking and time management
- Customer and service oriented
- Languages: French and English. Another language in an asset;
Type of Contract
Permanent
